The direct ticketing system from orders for AutoDS FBA service (managed orders) is down
Incident Report for AutoDS
Resolved
This incident has now been resolved. Thank you for your patience, you can now open a ticket again, directly from any order in AutoDS.
Posted Sep 16, 2023 - 08:47 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Thank you for your patience, follow this space for more updates on our progress.
Posted Sep 15, 2023 - 15:47 UTC
Identified
The option to open a ticket directly through orders page is not available for now, as our CRM is having some technical issue regarding this.
The option to open a regular ticket with AutoDS support is always open, so please reach out to support in this way while our engineering team is working on fixing this functionality.
We apologize for any inconvenience caused by this. We will be updating our progress here.
Posted Sep 15, 2023 - 09:54 UTC
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