Unable to import items due to scrapers issue that may affect different selling channels and multiple suppliers

Incident Report for AutoDS

Resolved

This incident has been resolved.

Posted Oct 31, 2023 - 11:38 UTC

Investigating

In the past hours, we have had users that while importing products failed due to the following error:
ConnectionError(MaxRetryError("HTTPConnectionPool(host='scraper-api-v3.prod-scrapers.svc', port=80): Max retries exceeded with url: /images/s3_urls (Caused by NewConnectionError(': Failed to establish a new connection: [Errno 113] No route to host
Our developers are working to identify the cause of the issue. We will keep you posted for any progress.
Thank you for your understanding

Posted Oct 30, 2023 - 22:42 UTC

This incident affected: AutoDS Platform.