Customer support messaging delays

Incident Report for AutoDS

Resolved

We are happy to report that the earlier issue causing delays in receiving messages has been fully resolved. Our cloud provider has stabilized their infrastructure, and all systems are now operating normally.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to restore service.

Posted Oct 20, 2025 - 12:02 UTC

Investigating

We are currently experiencing some infrastructure issues with our cloud provider, which may cause delays in receiving customer support messages. Our team is actively working with the provider to resolve this issue as quickly as possible.

Despite these delays, our team remains fully available and committed to assisting you to the best of our abilities. We appreciate your patience and understanding while we work to restore normal message delivery.

Posted Oct 20, 2025 - 09:47 UTC