Delay in Tracking Updates from Aquiline on Orders
Incident Report for AutoDS
After thorough evaluation, we have decided to convert Amazon Logistcs/TBA tracking numbers to Qtrack instead if you have the Aquiline conversion method enabled.

Qtrack is our in-house tracking conversion method. With our recent enhancements to our automated fulfillment system for Amazon, we are now processing orders via API, which Qtrack highly benefits from.

Aquiline has been having major issues with converting tracking numbers that have Amazon Logistics as the carrier. Because of this, Amazon Logistics/TBA tracking numbers—even if you have Aquiline tracking conversion enabled—are converted to Qtrack instead.

Note: This will only affect Amazon Logistics/ TBA tracking numbers, and the rest will still be converted to your preferred conversion method.

We sincerely appreciate your patience and understanding on this matter.
Posted May 16, 2024 - 16:58 UTC
We're making progress in applying the fix to the issue with Aquiline tracking numbers not being updated. Our team is working hard to fully resolve the issue. We appreciate your patience!
Posted Apr 09, 2024 - 03:09 UTC
After thorough investigation, our team has successfully identified the underlying issue. A fix is already being applied, and a resolution is on the way.
Posted Apr 03, 2024 - 19:04 UTC
Most tracking numbers that were converted from Aquiline have now been successfully updated. Certain orders have to be updated with their original tracking numbers because the conversion process was unsuccessful.
Posted Mar 30, 2024 - 08:07 UTC
The issue has been identified and a fix is being implemented.
Posted Mar 29, 2024 - 06:10 UTC
Some customers are experiencing delays in receiving tracking number updates from Aquiline for their orders.
Our team is monitoring the situation closely.
Posted Mar 28, 2024 - 00:16 UTC