Resolved -
The incident has been resolved
Jun 25, 21:29 UTC
Investigating -
We’re currently investigating an issue causing draft import failures for eBay suppliers. You may encounter the following error message during the import process: "time data '292278994-08-17T07:12:55.807Z' does not match format '%Y-%m-%dT%H:%M:%S.%fZ'"
Our team is treating this as a high-priority matter and working to identify the root cause. We’ll share updates here as soon as we have more information.
Jun 25, 07:42 UTC
Resolved -
We've resolved the chatbot issue that was impacting new chat messages and support tickets. You should now be able to contact us directly through these channels without any problems.
Jun 18, 15:40 UTC
Investigating -
We're currently experiencing a chatbot issue that's impacting our ability to receive new chat messages and support tickets. This means you might be having trouble contacting us directly through these channels right now.
Our team is fully aware of the problem and is actively working to identify and resolve it as quickly as possible. We understand this is frustrating and sincerely apologize for any inconvenience it causes.
We'll post updates here as soon as we have more information or the issue has been resolved. Thanks for your patience!
Jun 18, 14:10 UTC